Refund & Exchange Policy

 

Your satisfaction matters to us. Please read our Refund & Exchange Policy carefully.

1. Eligibility for Returns

You may request a return or exchange if:

• The item is defective, damaged, or incorrect

• The request is made within 7 days of receiving the order

• The product is unused, in original packaging, and includes all accessories

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Items damaged due to misuse or normal wear and tear

• Clearance or final sale items

• Products returned without original packaging

3. Refund Process

• Once your return is approved and received, we will inspect the item.

• Approved refunds will be issued to the original payment method within 5–10 business days.

• Shipping charges are non-refundable unless the error was on our part.

4. Exchanges

• Exchanges are available for defective or incorrect items only.

• If the requested replacement is unavailable, a refund will be issued instead.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service.

6. How to Request a Refund or Exchange

Please email teetokyo77@gmail.com with:

• Order number

• Reason for return or exchange

• Photos or videos (if applicable)